Warranty Policy

Last updated: 8 September 2026

This policy applies to eligible watches purchased from XERO HOUR Bangladesh. It explains the difference between warranty coverage and additional service support, how to submit a claim, and how a final decision is made.

Warranty coverage

1-year machine repair warranty

Eligible watches include a 1-year repair warranty for the internal machine or movement, calculated from the purchase date. This is a repair warranty only; it does not automatically provide a replacement, exchange or refund.

6-month battery warranty

The original supplied battery is covered for 6 months from the purchase date, subject to inspection. Battery coverage does not apply where the watch has water, moisture, impact or other physical damage.

2-year additional service support

XERO HOUR provides additional service support for up to 2 years from the purchase date. This support is separate from the free warranty period. After the applicable warranty expires—or when a problem is outside warranty—inspection, labour, battery, parts and other service charges may apply. Service depends on parts and technical support availability.

Required documents

• The original XERO HOUR warranty card must be presented.
• Purchase information, invoice or the phone number used for the order must be provided.
• The warranty card must be readable and must not be altered or damaged.

How to claim warranty

1. The watch must be brought to the XERO HOUR shop for inspection. Warranty claims are not approved only from a photo, video, phone call or message.
2. Our service team will receive the watch and inspect the machine, case and other parts for water, moisture, impact, physical damage, misuse or unauthorised repair.
3. After inspection, we will confirm whether the issue qualifies for warranty repair or will be handled as a chargeable service.

Warranty exclusions

Water or moisture damage and any physical damage are not covered under warranty. Warranty will also not apply to:

• Broken or scratched glass, case, crown, button, strap, bracelet, buckle or other external part.
• Scratches, dents, discolouration, plating or coating wear, and other cosmetic or normal wear.
• Damage caused by a fall, shock, pressure, accident, misuse, improper handling or exposure to chemicals.
• A watch opened, repaired, modified or serviced by any unauthorised person or service centre.
• A missing, altered or unreadable warranty card, purchase record, SKU, serial or identification mark.

Repair process and time

Repair time depends on diagnosis, workload and parts availability. An estimated time will be communicated after inspection; it is not a guaranteed delivery date. If the issue is chargeable, the estimated cost will be communicated before repair work proceeds.

Final assessment

Submitting a watch does not automatically approve a free repair, replacement, exchange or refund. XERO HOUR’s inspection findings and decision regarding warranty eligibility will be final. Each claim will be handled according to the watch’s condition and the terms above.

Contact

Phone: 01534-126081, 01595-004888
Store: Level 3, Shop 327/B, Shimanto Square, Dhanmondi 2, Dhaka.