Frequently Asked Questions

No. We offer both authentic branded watches and clearly disclosed grade-based or inspired collections. Always check the product title, category and description before ordering.

These are seller grade labels used to describe different product ranges; they are not manufacturer certifications. Materials, movement and finishing can vary by model, so the individual product description is the final reference.

We aim to show the correct model and colour. Minor colour differences can occur because of lighting or screen settings. Please confirm any critical detail with our team before ordering.

Select a product, choose any required variation, add it to the cart and complete checkout with your correct phone number and delivery address.

Yes, Cash on Delivery is available in serviceable areas across Bangladesh. Some orders or locations may require confirmation or advance delivery charge.

Contact us as early as possible. Once a parcel has been handed to the courier, cancellation or address changes may not be possible.

Inside Dhaka usually takes 1–2 working days; outside Dhaka usually takes 2–5 working days. Courier conditions, holidays and remote locations may cause delays.

Inside Dhaka is generally Tk 60–80 and outside Dhaka Tk 120–150. The final charge can vary by location, parcel size or courier requirement and will be shown or confirmed with the order.

After dispatch, we may send the courier or tracking information by phone or message. You can also contact us with your order number.

Contact us within 48 hours of delivery. Keep the product unused with its original box, accessories and packaging. Photos or an unboxing video can help us review the issue faster.

No. Warranty applies only when it is stated on the product page or supplied warranty card. The written duration and coverage for that product are the final terms. Read our Warranty Policy.

Please bring or provide the warranty card and purchase information. Without valid proof, warranty service may not be available.

Yes. Visit Level 3, Shop 327/B, Shimanto Square, Dhanmondi 2, Dhaka.

Selected products may be available for bulk orders. Contact us with the model and required quantity for availability and pricing.