Privacy Policy

Last updated: 8 September 2026

XERO HOUR Bangladesh respects your privacy. This policy explains what information we collect through xerohourbd.com, why we use it, and the choices available to you.

Information we collect

Information you provide

• Name, phone number and email address.
• Billing and delivery address.
• Order details, customer-service messages and return or warranty requests.
• Payment status and transaction reference. Card or mobile-financial-service credentials are handled by the relevant payment provider, not stored as readable credentials by XERO HOUR.

Information collected automatically

Our website may collect device, browser, IP address, cookie, page-view, cart and checkout information. This helps the site operate, remember your preferences, measure performance and reduce fraudulent activity.

How we use information

• Confirm, process, deliver and support orders.
• Send essential order, courier, payment and service updates.
• Handle cancellations, returns, warranty and customer-support requests.
• Protect customers, prevent abuse and maintain website security.
• Improve products, website experience and marketing performance.

Cookies and analytics

Cookies are used for the cart, checkout, account login, preferences, analytics and advertising measurement. You may restrict cookies in your browser, but essential shopping features may then work incorrectly.

When information is shared

We share only the information reasonably required with service providers that help operate the store—for example, hosting, WooCommerce, payment providers, courier companies, analytics, advertising measurement, email/SMS and security services. We do not sell customer personal information.

Data retention and security

Order and transaction records may be retained for accounting, fraud prevention, customer service and legal requirements. Other information is kept only as long as reasonably necessary. We use access controls and trusted service providers, but no online system can guarantee absolute security.

Your choices

You may ask us to access or correct your contact information, stop promotional communication, or request deletion where retention is not required for orders, accounting, fraud prevention or legal obligations.

Children’s privacy

Our website is intended for customers able to make a purchase with appropriate consent. We do not knowingly seek personal information from children under 13.

Policy changes

We may update this page when our services or practices change. The latest revision date will appear at the top.

Contact XERO HOUR

Phone: 01534-126081, 01595-004888
Email: Info@xerohourbd.com
Store: Level 3, Shop 327/B, Shimanto Square, Dhanmondi 2, Dhaka, Bangladesh.