FAQs – Time Park BD (xerohourbd)

1. What is Time Park BD?

Time Park BD is a trusted online and offline store offering premium quality watches and accessories at competitive prices. We ensure genuine products, fast delivery, and excellent customer support.

2. Are all your products original?

Yes, all products sold at Time Park BD are 100% genuine and authentic. We source our items directly from trusted suppliers and brands.

3. How can I place an order?

You can place an order directly on our website xerohourbd.
Simply select your product, add it to cart, and proceed to checkout.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery anywhere in Bangladesh.

5. How long does delivery take?

Inside Dhaka: 1–2 working days
Outside Dhaka: 2–5 working days
Delivery time may vary depending on courier service and location.

6. What are your delivery charges?

Inside Dhaka: 60–80 BDT
Outside Dhaka: 120–150 BDT
Charges may vary based on product weight.

7. Do you have a physical store?

Yes!
📍 Address: Dhanmondi Shimanto Square, Level 3, Shop No: 327/B

You can visit us anytime during working hours.

8. How can I contact customer support?

📞 Phone:
01534126081
01595004888

📧 Email: Info@xerohourbd.com

9. What is your return policy?

We accept returns for defective or wrong products within 48 hours of delivery.
The product must be unused and in original packaging.

10. Do you offer warranty?

Yes, selected watches come with brand or seller warranty.
Warranty details are mentioned on each product page.

11. Can I track my order?

Yes, after your order is shipped, our team will send the tracking number so you can check the delivery status.

12. Do you offer wholesale or bulk purchase?

Yes, we provide wholesale prices for bulk orders.
Please contact us via phone or email for details.